Looking for Help - Verizon derogatory mark on Credit


I hope that I can find someone to help me resolve this issue here. I have two Verizon accounts and recently I had to cancel one back in November of 2020. I spoke to a lovely customer service representative that helped me closed my account and she told me I did not have a final bill (I confirmed multiple times). I had autopay set up at that time and she told me to remove it because sometimes Verizon will issue a final bill but I did not have to pay for it. I confirmed once again and I removed autopay as suggested. 

I got an email with a bill later on and I reached out to Verizon if I had to pay the balance. They told me again I did not have a balance. Obviously I would had paid this bill if I had to but the representatives told me multiple times I did not have a balance.

 Then in late January, I received a letter from a debt collection agency that I had owed a final balance..  Turns out, when I called Verizon they said I did indeed have a final bill AFTER I made multiple attempts to confirm I did not.   After verifying the amount was indeed correct, I paid the amount promptly to the Verizon.  But now I find out that a credit event was reported by Verizon to the credit agencies and my credit score was affected.  If I knew I had a balance I would had paid it right away and not have this proceed to where we are today. 

I've been a Verizon customer for years with 2 accounts standing at that time. Check my payment history.  I have never missed a payment and made them promptly because I've always enrolled in auto-pay monthly. This was clearly a miscommunication because I was informed I did not have a balance.   This is an absolutely devastating event for me and my partner financially.  I have never missed a single payment in my financial history (Credit cards,internet, rent) and my credit score has been unmarked and clean.   My partner are looking to buy our first home here in NY and this turn of events could not be any more devastating.

I hope Verizon can help me resolve this issue by removing the derogatory mark from my credit score.  I have tried calling Verizon recovery department to get this resolved.  I sincerely hope that this does not fall on deaf ears and that Verizon has the compassion to help me resolve this issue.  If not, this will be another example of big corporation caring less about the well-being of their loyal customers, and more about their bottom line, even if its for one month worth of payment.

Thank you for reading and looking for assistance. 

Re: Looking for Help - Verizon derogatory mark on Credit

contact your attorney general’s office in your state to have them assist you.

you can also write a letter to all three credit bureaus telling them you dispute the mark on your credit. However by paying the invoice it may say to them that it was a legitimate invoice you paid.

go the attorney general route.

Re: Looking for Help - Verizon derogatory mark on Credit

Hi HelpfulMT,

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.