Looting my balance
karanece
Enthusiast - Level 2

I have been following up for more than 2 months to get my balance that Verizon owe me. Even the customer support accepted and was helpful to get my money back, but still I haven’t got any. But now that they say I owe them in the bill. I never seen such a looter and cheat in my life. For the past 3 months the bill amount was negative and suddenly it became huge amount. I cancelled my service 3 months back and how come I was charged after 3 months? Verizon don’t do such a cheap business and loot customer. You might be too greedy to show profit but don’t loot cheaply from customer’s like this. I never had any such experience with any carrier before. I had AT&T, T-mobile and also Comcast cable and never had any such experience with any of them. You are the only one where I had so many billing issues and each time I need to spend hours explaining to get my money back. I never missed a single bill for the past 3 years with 9 lines on my account. You showed your back and started to annoy me after we started yo leave you. If this is the way you treat your customers, then for sure no one will ever join your network.

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Re: Looting my balance
jm_cust
Enthusiast - Level 2

Isn't there any authority from govt that can help?

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Re: Looting my balance
vzw_customer_support
Customer Service Rep

Great question, and that is what we are here for, to help. We first need to access your Consumer account from our end, to review the notes, your trade-ins and your bill. For the most part, any disputes would be taken up in store, if it's a Non-Verizon Corporate Store, but we are always here to help if that does not provide a resolution. Let's see if we can access your account with a new link. Thank you.

 

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Authenticate and continue here:http://spr.ly/60053CaH5

 

*Andrea

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Re: Looting my balance
karanece
Enthusiast - Level 2

@jm_cust I already did complaint to FCC.

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Re: Looting my balance
karanece
Enthusiast - Level 2

Andrea, Finally another waste of time in chatting with you for about an hour. Verizon is trying to double charge me for the same amount. Never seen such a cheap business tricks. 

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Re: Looting my balance
vzw_customer_support
Customer Service Rep

Hey there, Karanece!

I'm sorry you've had this experience with our service. I will be more than glad to assist you and I can assure you, we can resolve any issue that you may are going through.

 

Please, send us a private note for more assistance. Remember that we avaialble 24/7.

 

>Tania

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Re: Looting my balance
karanece
Enthusiast - Level 2

Tania, I will never chat and waste my time with any of your customer service representatives. Check with Andrea, on how long we chatted and what she ended up with. You guys can't provide any solution. As your billing system is totally corrupted. Your billing system deliberately does this and this is what I got as a reward, by paying all the bills for 9 lines on time for 3 years. You guys decided to LOOT MONEY from customers and that's why you guys are double charging for the same bill after 3 months. I paid full on December and suddenly the bill changed from negative amount to positive amount.

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Re: Looting my balance
vzw_customer_support
Customer Service Rep

The Social Media team is available 24/7, and we are happy to help in any way we can. Send us a Private Message for assistance.

 

*Whitney

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Re: Looting my balance
vzw_customer_support
Customer Service Rep

We are here to help, if you change your mind! Just send us a Private Note to get started!

*Shavonna

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