Black Friday promotion regarding Apple 15 and tablet free with a apple device trade in sales department messed everything up has are account higher for our line failed to disconnect and issue credit immediately and $1000 trade in credit for my 2022 trade in on Samsung Galaxy Note 20 ultra 5G traded it in for Samsung Galaxy S22 Ultra in March 2022 I have pictures of it. It's Said when sales department along with your trade in department are either losing trade in devices or are just failing to him or the credit. At this point here is the last time I have to ask for issues credit adjustments and trade in credits applied to account. I will fill out the form for mediation and are arbitration however my resolution for stress headaches and time spent addressing these issues will be costly. Verizon is still pulling this on us customers and not honoring promotions and trade in credits. So what's it going to be?
We want to make sure you get the help you need with your account. I take advantage of some promotional credits myself, and I know they're a huge incentive when trading in or opening new lines. I don't want you to miss out on them and will send you a Private Note so we can gather more details.
~Jesse
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