Lost my discounts by being offered a discount. What do I do?
Benbenbenbenben

Has anyone else had issues with Verizon offering a discount, and because you accept it, you “re-contract” and lose all your discounts you originally had built into your first contract, making your bill higher? 

I recently had moved and signed a 2 yr contract at my new home. I had several new customer discounts making my bill around $135-$140 a month. About 3 months into this contract, I contacted them via chat one day to find out if I had the same internet and basic channels, would my bill be lower. After a discussion, they offered me a $4 discount per month. I accepted and did the email acceptance as well. My next bill came and it was $200!!!! They told me after I accepted that discount, I entered into a new contract which made me lose all my new customer discounts that I received for being new.  I feel like they only offered me that discount just to get out of all the discounts I originally had and I had no idea I was “re-contracting”. They tried to make up for it by giving me a $200 credit toward my next bill and putting a note on my account and trying to put my contract back to the way it was. I was told several times it would be taken care of and my bill will go back to $130-$140 a month. Two months later, nothing has changed. I was told I need to pay my bill or else I would get Late  charges and I would be refunded for the difference that I paid. All I got was the full month credit.  I want my bill to go back to the way it was and I am wondering if anyone else has been in this situation and what they did about it. I’m stuck in this new contract and I’m getting no where with the customer service and I am about to go the legal route which I don’t have time for. Any advice?

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Re: Lost my discounts by being offered a discount. What do I do?
LawrenceC
Community Manager
Community Manager

Hi Benbenbenbenben,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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