Two days ago, I received a new router that was installed for free. However, I just found out that I have lost all of my premium channels. I pay $270 per month for the triple play service with premium channel access. How can I get my premium channels back ?
Swapping a router should not affect your product availability in the billing system, unless the agent that assisted you has changed certain items in the billing system.
I recommend you to contact the official support to double check your account status.
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