My family is experiencing issues getting our loyalty discount on our plan. Verizon informed us we had a loyalty discount and then suddenly removed it from our account without warning. We had this discount for quite some time and it suddenly vanished without making any changes to our account or plan….
When we called the agents about eligibility, we are told that we are still eligible but the computer system will not allow the agent to put the reoccurring discount back on the bill. They even state they are not sure why the discount was removed.
This has lead to us calling Verizon every month to receive the discount on our bill we were promised. We were told none of our account changes would impact our discount. I have had multiple agents tell me I need to call each month to receive the discount which is time consuming.
Verizon was supposed to follow up on a case number months ago to resolve this issue, and yet we have not received one call back.
Interesting note**The months we did not receive the discount would pay enough to cover our bill for an entire billing cycle or more.***
We will continue to call Verizon helpline each month and request the discount promised to our family. Maybe Verizon will get this resolved and call us back?
We're sorry to hear that you've lost your loyalty discount! We want to make sure you're able to keep the same discount you've had and we're going to help you in any way possible. We're going to send you a Private Note so we can help.
~Jesse
Hello, I have the same problem with my account and the loyalty discount, it was active and suddenly it disappeared, I called customer service and I could not get the discount back. Please I need help with this issue. Thanks in advance to anyone that can help me.
Hello, R2D389. Saving money is a must and help is here. Please tell me more about the discount in question. What amount were you getting? Has there been any recent changes to the account/plan or device?
-Natasha
I am sorry the delay, the customer representative told me that the discount expired, and that they had to validate again and see if I qualify. I am sure that my account losing the discount was triggered after I was troubleshooting not receiving calls with my number, that I turned off and back on again something related to my services, but of course I never turned off the discount or desired to lose it. I have tried to activate other discounts like corporate or student but my account doesn’t qualify for those discounts because are unlimited. I would like to restore my loyalty discount because my account have not changed and its even older now,. thank you in advance for any help.
Hello, R2D389. Help is here as getting your discount is a must. Let's take a deep dive into this matter so that you can get the answers and a resolution that you deserve. I have sent you a Private Message.
-Natasha
Hello, R2D389. Please respond to this Private Message to proceed with assistance.
-Natasha
Hello, I have not received the private message.
Hey Jesse,
please send me a note so we can move forward with this. I’m still having to call Verizon each month to have this discount applied.
thanks
The same thing happened to me, my discount was removed and now the agent and supervisor I spoke said I have to call back on July 26 when my bill generates. Seems they tell this to everyone and give the run around. I hope Verizon will rectify this or I will go elsewhere. I’ve Been a customer for 16 years.
Anf4m, I'm so sorry about your bill increasing due to that discount. We're sending you a Private Message so we can help make things right.
~Jesse
Hello am currently having the same issue I’ve been calling every month to get my bill adjusted because I’ve been waiting for my loyalty discount to be activated once again on my account.
Hello, Ccervera. Help is here. Saving money is always a great thing! Since we will be reviewing this with a fresh set of eyes, we do need to gather more info. Did you have the loyalty discount previously? If yes, how much was it? Has there been a recent change to your account that caused the discount to fall off? A new employee discount? Anything change?
-Natasha
Hello Natasha yes I’ve been a Verizon loyal customer for 4years now and had a $40 discount for that. Recently upon talking to a customer service representative through the phone they suggested I could save more by adding a teacher discount. I qualified for the teacher discount but they removed my loyal customer $40 discount. As you can see if he would have been clear that they weren’t able to stack I would have never chosen a $25 discount over my $40 loyal customer discount. I’ve been calling every month regarding this issue and every month they tell me is being looked at and they adjust my bill but have not been given a permanent solution. I love Verizon but these month having to call nonstop have been so stressful.
Hello I am available what number am I able to call to get help with this ongoing issue?
Happy Friday! Being on top of your account is crucial, especially if you are managing your Loyalty Discounts and Account Billing. Verizon is here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Thank you for the ticket number. I want you to have your discount applied properly so you don't have to keep calling in to get it applied manually. Please let us know when you're available so we can help you.~Jesse
They have been doing this to me for about. Year I missed most of them cause I didn’t go and claim the discount given it takes time to chat with them monthly just got off the chat with them the rep was saying oh well your eligible for 2$ off a line and with the price increase coming it doesn’t make a difference and it’s less than a discount I got before I’m getting sick of Verizon when I was just asking about the discount he was dodging my questions giving me indirect answers on what I would receive eventually they said I’d get the 20$ loyalty discount again I’d ask how long no direct answer seems like they’re trying to give you the run around I’ll be surprised if I receive the monthly 20$ discount again like I was told the way the rep was answering it seems very unlikely I still haven’t received the credit I was told they approved🤦🏽
Hello, ajs61295, we want to help ensure you're able to take advantage of all your eligible discounts. To make sure we're on the same page, have you now accepted an offer for a loyalty discount? If so, has a new bill generated for you since then and you are not yet seeing that discount?
-Lauren
I’m having the same problem. I finally got the loyalty discount at my 11 year mark. It lasted a month and now my bill is back up. Can we please get this fixed?
Oh, no! Dealing with discount issues can be frustrating, especially if the credit lasted 6 months before your bill went back up. Verizon is here to offer the support you need.
What recent changes have you made (new plan, additional promo discounts added, etc.)? Aside from the discount, any other alterations on your bill?
~Gilbert
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