To say I am disappointed and beside myself is an understatement.
I have YET to receive a call back from a "Mr. Tawab". First of all whatever company makes their customers call them "Mr." is beyong me.
Secondly, he was supposed to call me back on 2/11... it is now 2/20 and I have left 3 messages for him to call me back.
My contract expired in Oct of 2013 and I was in talks with your renewel department as far as either renewing or going somewhere else.
I was told by your rep that the 'current promotion' would allow us to stay at the same rate we were paying for the last 2 years but we had to forgo any other promotions such as gift cards. So we decided to stay with verizon because it would save us $26 a month for 2 years, which in the long run allowed us to save more money than what we would get from the gift card... I think it was $200.
From the first bill the billing was incorrect and we were charged the 134.99. They credited back the $26, apologized for the error and said it was going to be resolved. then the next bill came and it was again increased. That is when I called in to and spoke with a rep who transferred me to Tawab. He was nice and I really thought he was going to call me back.... he fooled me for sure.
I called in today and all I got was "sorry, I understand your frustration". So now, not only do I have to pay the 134.99 but I am out the gift card too?!?!??!!? MISREPRESENTATION at its finest. Plus I am stuck in a 2 year contract????
I have a verizon wireless account with 5 lines plus your FiOS.
If I do not hear back from anyone again I will be going to the DA and the FCC for starters and anyone else I can think of that will actually hear me out.
You cannot misrepresent your customer base and get away with it. Up to this point I have been nothing but a raving fan for Verizon.... seems like that is changing quickly.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
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