Major problems

I received a cell phone call stating that I was behind in paying my verizon accounts. (Cell, land line, and Fios)

I called in and paid using my Visa card and later found that they were billing to an address in another county, even though I have been a customer for many years.

One month later, I called in because there was still no bill, and was told that I do not have a phone or any services. 

I was however, able to get a hold of accounting and again pay $112, bringing the account currect on the phone system and computer that I supposedly do not have.  Keep in mind that I am calling them on the same system.

Now when I try to "contact" for assistance it says that my password is incorrect, and offers to send a text to a phone number that is not my own.

Any ideas?

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Re: Major problems

Hi DennisTrull,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Major problems
Customer Service Rep


We have closed your private support case due to no response from you. Please feel free to make a new post anytime you need our help. 

- Jose