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I received a notice in the mail recently about "Important Update Regarding Your Privacy". I went to the web page after signing in, made my preference choices and, when I click on the "Save Changes" button, I get a message stating "We were unable to complete your requested change at this time. Please try again later."
Now, I have tried day after day, and multiple times each day, and I continue to get this same message. My only thought is that Verizon wants us to think they are giving us a chance to make choices regarding privacy but, in reality, is going to have their way anyway by making it difficult/impossible to do so.
How about fixing the problem and giving us our right to privacy?
Sorry to hear about the troubles on the website. I have sent you a private message so we can help further.