Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I went to pay my bill online at which time it showed that I had 44 days left in my contract. It also stated which I took a screenshot of a contract renewal. It said my current price was $167 and some change, below it said renew the same package at its new low price of $94.99 with 2 year agreement. I click on renew and it tells me my new estimated bill will be $157 and some change. So I come to terms that the price they show at $94.99 is prior to taxes and fees etc. So I agree and renew anyway against my better judgement. A few minutes later I get an email thanking me for my renewal and it has a breakdown that now shows a final price of $191 and some change a month. So much for a new low price that is $30 more than my current price. It says click here if you have any questions, so I do and it takes me to an online chat who tells me they can’t help and to call the 1 800 number, which I do. The person just reiterated everything I told them and said they can’t help either. I ask to speak to a higher up for an explanation and they tell me I have to go to a Verizon store and maybe they can help me. Now I have to try and take a day off of work to try to resolve this. At this point in ready to cancel the contract instead of taking a chance and loosing a days pay. Already researching alternatives. So much for being a loyal customer.