Misleading offer and Agent won't fix an order placed 4 hours ago

Very unhappy customer after clicking on an offer email from Fios representing loweing my bill appx $15 a month , only to find after clicking through to see the actual price increases my monthly payment is $7 a month HIGHER,   AND  my clicking through to find the offer total actually placed an order !  And all this done at the direction of a live chat agent who directed me what to click to see the true final total !
After being surprised to receive an order confirmation in my inbox, i replied I didn't order and wanted it cancelled.  After no response I called Verizon and was told by an agent she would like to credit me one of my digital adapters to make good , which would cause my bill to decrease...... she would LIKE to but her system wouldn't let her credit 1 of the adapters when I have 2 .  Am i supposed to give up a TV ?  Net result she said there's nothing she could do and i'm stuck with the new Deal because it was placed online a few hours ago .  Are you kidding me?   Verison fix this or my next call is to your competitors. 

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Moderator Emeritus
Hi Paoli_BEC,

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