I activated international for one my lines through their web app and then saw it had applied to the wrong line.
Called into customer support who assured me all was fixed.
THEN - they kept billing me international for the other line - I messaged customer service again, called in and was assured it is taken off. I was billed twice for this package on the line I never wanted it with a $200 bill.
I visited the Verizon store who suggested I call their Global number and it would all be resolved.
After speaking with someone who first went through my account history said I activated it myself on the wrong number - I told him the interface got me into the wrong number and I called in to correct it once I saw it was on the wrong line. Instead of any assistance - I get offered loan shark debt payoff type one time offers to pay $45 off on the charges.
This isn't customer service - for someone who has been for 4 years. I have filed a FCC complaint on this as well.
Instead of resolving issues its more predatory billing.
Start a new topic or ask questions in the open forum.
