Misrepresentation by moving service
Upsetcustomer23

Moving customer service is a fraud. I was told that my installation fee would be waived of I just called back after the move. If it wasn't for that I would have taken my services elsewhere. When I called back after the move I was out through several hours of aggravating calls to be repeatedly told that it was a valid charge and they can't remove it. For what is worth they charged me $100 for bringing a guy to my home and plugging in a device to a house that already had a hook up for FiOS. 

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Re: Misrepresentation by moving service
LawrenceC
Moderator Emeritus

Hi Upsetcustomer23,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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