I have been a good Verizon customer for more than 7 years. Recently my need changed. I have tried to cancel the service on 17th of August. At the point, I was out of contract. A phone rep recommended me to try a different package before canceling.
With hesitation, I followed her recommendation knowing that there is 14 days of grace period.
On 28th, I decided to cancel the service since it did not meet my needs. When I called in to cancel, a representative said that I had to pay $230 early termination fee.
I told him that I was in the grace period and I even sent him a screen shot of my personal account page showing such grace period terms. Then he said the grace period was no longer valid. I tried to explain him Verizon online account page had the grace period but he did not want to hear. He did not have any more explanation.
I have asked to speak to his supervisor. After long waiting, he came back with answer that the supervisor was not available to talk to me.
As you can see from attached screen shot, my account page clearly still has the grace period terms.
This is very very disappointing matter and not ethical way of doing business. I will appreciate any recommendation or help.
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