Mobile + Home Discount Rewards Not Working
DonnaHG
Enthusiast - Level 1

I have spent the last 4 hours talking to agents and chatting through the app about the mobile + home discount reward sign-up.  Unfortunately, it is not working, and no one has been able to help me.  The error message "mobile + home Discount savings may be affected after pending account changes are made" keeps appearing, but it doesn't do anything after that.  This is extremely frustrating, and it doesn't make a good impression as a first-time wireless customer.  Can anyone help with this?  I'm truly exasperated at this point. 

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Re: Mobile + Home Discount Rewards Not Working
vzw_customer_support
Customer Service Rep

 

We would be happy to assist you with your concern. Please private message us for further assistance.   *Mabell

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Re: Mobile + Home Discount Rewards Not Working
DonnaHG
Enthusiast - Level 1

Hi @vzw_customer_support,

Are you able to private message me? I'm unable to contact you directly and I still need assistance.  

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Re: Mobile + Home Discount Rewards Not Working
vzw_customer_support
Customer Service Rep

We want to make sure that you get the assistance you need. We will be sending a Private Message shortly.  

*Brianna

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