Mobile + Home Rewards savings error**please fix**

[Kieuhnguyen99]

I have the below error for more than one month and countless hours talking with the reps. Verizon should up the customer service game, every time I call they made me enroll via the text link, via the app, browser, steer to Fios customer service, and each takes more than 1.5 hours. It’s beyond frustrating

“Mobile + Home Rewards savings may be affected after pending account changes are made.”

[vzw_customer_support]

Hi, there! We definitely want to make sure this is resolved for you. Please send us a Private Note for support.

*Anna

[Kieuhnguyen99]

How do I send you a message? I contacted CS again today and they just repeatedly made me go through the same with no issue. It’s absolutely the worst customer service experience of any company. I would not recommend Verizon to anyone. 

[vzw_customer_support]

Kieuhnguyen99, 

We are so sorry for the confusion. We have sent you a Private Note. Please reply to that note and we can continue.

-Jenelle

[vkchome5]

I am having the exact same problem. I get "Mobile + Home Discount savings may be affected after pending account changes are made".

So many chats and phone calls no luck. so far. I switched 8 lines. big mistake.

[vzw_customer_support]

Help is here. Please provide us with more details as it relates to your scenario. -Joel

[vkchome5]

[vzw_customer_support]

Thanks for reaching out, vkchome5! We're sending you a Private Note, so we can take a look at what's happening with your discounts. From there we can open your account and get everything taken care or right away!

*Chance

[vzw_customer_support]

Please, respond to our Private Note, so we can dig into the resolution for your discount together, Vkchome5!

*Chance

[vkchome5]

My problem is resolved now. I got a ticket opened with Tier2 and I got an email yesterday and it said the problem is resolved. After that I was able to verify that it is indeed fixed.

[R917W]

Hi- I’m having issue signing up also. My error message is:

Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966. 

I called but still unable to resolve. 

thanks. 

[vzw_customer_support]

R917W,

We can relate to how a discount can really add up. Our team at that number specializes in the discounts. What happened when you called in?  -Arya

[mjmehta]

I got the same error. Talked with many customer agent but no one is able to resolve it.

I am little bit frustrated because it’s ended up paying more compare to my previous plan with Tmobile.

Not recommended because you won’t get discounts as promy

[vzw_customer_support]

mjmehta, I'm sorry that you've been having issues with Mobile + Home Rewards discount. It's a nice discount to have, and help save each month. What kind of error are you getting with the discount? Have you followed the sign-up process outlined in our FAQ page: https://www.verizon.com/support/mobile-home-discounts-faqs/ 

-John

[mjmehta]

I got the error while claiming Fios discount for Mobile (wireless) "Mobile + Home discounts savings may be affected after pending changes are made"

I've tried everything but I didn't get any success .