Mobile + Home issue

[rv17]

I am getting the following error when trying to enroll in Mobile + Home discount:

"Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966."

After spending multiple hours over the phone and chat - the issue still persists.

Is there anybody here who can help to resolve or escalate this to Verizon technical team?

[vzw_customer_support]

We're terribly sorry for the issues you're encountering with your discount. To make sure we guide you in the most efficient manner, is this for the discount on your wireless account or your home internet account? 

~Ivone

[rv17]

I am trying to enroll into Wireless discount - thank you!