While being a long time Verizon customer (10+ years), I finally dropped the $17 a month Verizon Mobile Protect plan last month - February. The next month, my March bill reflected the newly adjusted and lower bill. However, my April bill now has a new charge for- yes, you guessed right, Verizon Mobile Protect insurance. That charge was added to my bill for no reason and NO request of mine.
WHY and better yet how does Verizon get away with perpetrating this type of bold and indifferent wrongful acts of overcharging customers? Sure, now they say go in to my account and cancel it.
First) Why should I have to waste MY time correcting their outrageous and illegal acts of making a customer pay for something that was never ordered by the customer?
Second) Their solution of cancelling suggests that it was ordered by me in the first place.
Third) Upon cancellation, they will PRORATE the charge. Again, suggesting that I ordered the service, so they will prorate the charge- meaning they will return the unused portion of the service's charge. The simple fact that I never ordered the service should explain that I require a FULL return of nay related charge.
* With this being a recurring issue with Verizon, speaks loudly to the public looking for a reliable carrier as well as US long term customers. Verizon is quite simply continually driving away loyal customers with these brazen sales tactics. And I do use the phrase 'sales tactics' loosely as charges added without customers' consent are not even mistakes. They are reckless premeditated attempts at theft through the guise of billing (errors).
I have also recently discovered this problem as well after adjusting my bill plan. First month was the correct amount and my bill now went up 18.62 for this service that I didn't have prior nor did I request
Hey there, DarthKallous, we want to make sure your features are set up correctly. So we can better assist, we will be reaching out via Private Message.
-Lauren
How many hours do I have to put in to fix this, every call I make your reps drop my call or transfer me to a dead extension or put on endless hold...if I chat, the rep dumps me off to a different rep every 5 minutes. Is this the way business is done these days???
Hello jbhuts. We are disappointed you have had looking for assistance to manage your features and calls dropping as you seek help. Here is a guide to Manage Services on My Verizon 24/7 without the frustration of making a call: My Verizon app - Manage Services: https://www.verizon.com/support/knowledge-base-206367/
Please let us know if you have any questions.
-Deb
Well said! I've had enough of Verizon for this reason. My husband retired with Verizon and recently changed to T Mobile. He is tight with his money and always shops around for the best deal. Placing an app, charging me for the app, without my consent really angers me. I am changing to T Mobile soon.
We are here to help with your concern. Were you able to remove the feature from your account? ~Peter
I have the same issue and i contacted their support. I also contacted the FCC and when verizon tried to change the subject to my device payment, i told them i wanted a refund for the $17 i was charged and a removal of the protection. They just disconnected from the chat. I am going to run them down for this. Im gonna go talk to tmobile and AT&T, see if i theyll buy out my contract. Im gonna contact my congressman and i’ll post my bill all over reddit. They also removed all options to manage my bill. I live in california, i have consumer protections, i will use every tool i have.
We are sorry to read that you had this issue with your account, as we know how important it is to manage your services, and only have the features you want. To better assist you, we will be sending you a private message.
~Freddy
I have had this problem as well… In the past, I would cancel the assurion and coverage and would look back several months later and it would be back on the bill! I always assumed I was making a mistake in some way
this time I received an email confirming that I had ordered the insurance for two lines. when I just communicated with customer service, they said there was no rep name and it had been added from “self serve.” It absolutely was not.
I am honestly so disappointed in this. I’ve been a Verizon customer for so long and the coverage and customer service have been great for me. But this just screams fraud.
Hello Ellyn1970! We are here to help ensure we get this figured out for you. I'm sending you a Private Message so we can fully assist.
-Josh
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