Move Order Screwed Up

Placed a move order for our Verizon Fios services (Internet, tv, and phone) several weeks ago. No new equipment needed and Fios was available at the new address, so should be just as simple as plug in router + DVR and good to go as of July 8th, right?

Wrong. While the service started working at the new address on July 8th, the move order was never marked as completed within Verizon’s system, and all the equipment has been de-registered from my account. When I login to my account online, it shows I have no active plan for TV or Internet. Also, services linked to my Fios account like HBOMax have stopped working. Numerous online chats and phone calls (including one “re-flow” of the move order, whatever that means) have gotten nowhere, and nobody seems able to explain either what the problem is or how to fix it.

1 Reply
Moderator Emeritus

Hi PHorn2008,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.