Moved and early termination waiver

I have tried to use the site for the waiver. I was living in Rhode Island  at the time and was told that the early termination fee would be waived. The reason was because was moving to a state that does not offer fios. I got the service in Dec. or Jan. and moved in March. Now it's in collections and I don't think it's fair. I talked to someone on the chat feature and she told me to go to the waiver site and that's what I did and it's not letting me submit. Please help!!!!!!


Re: Moved and early termination waiver
Moderator Emeritus

Hi Jam1974,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.