I cancelled my FIOS service in Oct just prior to moving overseas. I had the return box for the modem sent to my dad's house so he could send it in once i was gone. The box never showed up so he went to a local Verizon store who said it was too old to return. A couple weeks later i get my normal monthly internet charge. Since i'm overseas i really don't feel like burning minutes on hold and the chat is always busy. There is no direct email address to customer support or anyone at verizon. Trying to get some guidance.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.