Moving and early termination
floyd380
Enthusiast - Level 1

In January 2017 I contacted Verison Fios to request service transfer because I was moving.  I didn’t have a contract and wanted the exact service I had transferred to our new place of residence.  The customer service rep scheduled the service tech to come out to our home and set us up in February. I learned that I were under contract two months later when I met with a verizion rep at the local walmart . I immediately call Verizon, who explained I entered into a contract unwillingly when I requested the transfer.  This was never conveyed to us at the time I scheduled the service transfer. After numerous calls to Verizon, I decided to cancel the service and I was charged $220 service cancellation. This charge based on their records which reflected I were under contract.  I once again called Verizon and explained I never consented nor I was informed that I were entering a new contract when I have had been receiving service for almost two years without a contract. After few more calls, Rep promised to credit our account; and allow us to cancel our service. After eight months I are still being bullied by Verizon. This is not to mention that my bill reflects not being under contract, meaning I was paying much higher for service than some one that was willing to be under contract. Hope this help someone see that verizon is an unfair company.

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Re: Moving and early termination
LawrenceC
Legend

Hi floyd380,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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