My 92 year old mother can't get her phone reconnected!!

[ngfields]

I paid off my mother's bill because she was in the hospital for three months and the customer service rep SWORE that she would be reconnected within 24 hours.  that was 5 days ago and she still has no service.  This is an outrage and I am thinking of going to the TV news and letting Verizon speak on the air aobut how they can't filp a switch to reconnect her!!!  i don't know what to do and all their offices are closed on Saturday!

[RachaelB]

We are sorry you are having difficulty wtih this issue.  An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account  for more information or help you resolve your issue.

Thank you

RachaelB

[Karl_VZ]

I'm sorry for the trouble with the service not being turned on, but we can help out.  I've sent you a private message to get more information.  Please get back to me when you're able.  Thanks!

[ngfields]

Karl I have replied to your PM