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My 92 year old mother can't get her phone reconnected!!
ngfields
Newbie
‎11-19-2011 08:39 AM

I paid off my mother's bill because she was in the hospital for three months and the customer service rep SWORE that she would be reconnected within 24 hours.  that was 5 days ago and she still has no service.  This is an outrage and I am thinking of going to the TV news and letting Verizon speak on the air aobut how they can't filp a switch to reconnect her!!!  i don't know what to do and all their offices are closed on Saturday!

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Re: My 92 year old mother can't get her phone reconnected!!
RachaelB
Moderator
Moderator
‎11-19-2011 09:30 AM

We are sorry you are having difficulty wtih this issue.  An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account  for more information or help you resolve your issue.

Thank you

RachaelB

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Re: My 92 year old mother can't get her phone reconnected!!
Karl_VZ
Contributor - Level 1
‎11-19-2011 11:11 AM

I'm sorry for the trouble with the service not being turned on, but we can help out.  I've sent you a private message to get more information.  Please get back to me when you're able.  Thanks!

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Re: My 92 year old mother can't get her phone reconnected!!
ngfields
Newbie
‎11-19-2011 07:25 PM

Karl I have replied to your PM

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