My Bill Is Incorrectly Charging Me For a Service I Did Not Order

My bill is incorrectly charging me for a service I did not order. I contacted Verizon. They claim the order was fixed, but my account is still overcharging me and no change appears on my account despite having confirmation of a corrected order. Now, I'm unable to view the current order status because the link keeps taking me back to the main page. My nightmare started on 09/12/2017 when I made a change in service that never appeared to be confirmed. When I checked the account again after failing to receive a confirmation, not only was the order not there, the options to create the order for the price that was confirmed no longer existed. Clearly, something is wrong with this website's ordering system.

Re: My Bill Is Incorrectly Charging Me For a Service I Did Not Order

Hi tonyalexa,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.