My Billing Problem Story

Here's my story and what I learned dealing with the tech support. 

I called mid February to get a new contract for fios/tv, everything went smooth and seutp a time for a technician to come. 

Fast forward a week and on the date when the technician was supposed to come in, we had a snow storm.  Of course nobody contacted me, so I contacted tech support via the chat to get it rescheduled.  The person I chatted with called me back because he couldn't do anything while we were chatting, and he sent me a link to a rescheduled time.  In addition to the rescheduled time, I saw that it had billing information and the amount wasn't what I initially agreed to.  He assured me that this was only used for rescheduling purposes only so I accepted.

Fast forward a month, I get my bill and it was for the amount that I saw on the rescheduling the technician....  I initiated chat again and the person helped me sort that out, sent me another link, and made sure the billing info was correct and hit accept.  I asked when the bill was going to be updated, and he said give it a few days.

Fast forward to today.  I checked the bill today and it sitll wasn't updated.  So I initiated another chat and the person told me that the bill won't be changed retroactively and he can't do anything about it!!!

So for their support personel's mistake and lies, i get penalized...

If I call would I get better support?  Should I let this go since it's only a month?  I still think it's the principal of it all, a big coporate company nickle and diming the little guy doesn't seem right.  

TLDR - Don't hit accpt on any of the links support people send if you have a fishy feeling even if they "assure" you.

Re: My Billing Problem Story

Hi pudvt,

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