My Fios Amazon Reward Card Missing / Unreceived

Hi, I've been a Fios customer since February and one of the incentives for sigining up was a Fios Reward Amazon card. However, I still haven't recieved it even though it says it will be emailed to me for months now. Whenever I go to check the status, it says processing, but it's said that for months. 

The support chat was unhelpful and pointed me towards a support number where no one answered. Can anyone help or point me in the right direction? It's getting pretty frustrating. 

Re: My Fios Amazon Reward Card Missing / Unreceived

Hi mnshield,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.