My First Verizon Bill is 4 Times what I signed up for!
Veri2023Temp
Enthusiast - Level 1

On 4/22/23 I signed up for 4 lines of Unlimited + via Austin in Sales.  The rate was $30/month per line, comprised of a $45/line charge minus a $10/line/month for 3 years sign-on bonus, minus a $5/line for autopay. On 5/20/23 I received my first bill; $538!  After 1 1/2 hours on the phone with Customer Service, they told me that I had the Play More plan, that the Unlimited Plus plan was not available when I signed up (through their own Sales Team) and they refused to change the bill to my original agreement with Austin in Sales.  I left Verizon 20 years ago due to these kind of billing games they seem to enjoy playing.  Unfortunately, the only semi-reliable service in this area is Verizon.  How can I get justice on this issue?  Dave.

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vzw_customer_support
Customer Service Rep

Good afternoon! Getting unexpected charges on your first bill could be confusing, and we are here to help. As your account specialist, I can check in detail and let you know what are those charges for. Please send us a Private Note, so we can better assist you.

 

~Maria

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vzw_customer_support
Customer Service Rep

I can understand how unexpected charges can cause concern, we are here to help review your bill. So we can best assist, I will be sending a Private Note.

-Lauren

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