My Verizon Login - Something went wrong during Authorization code try again later

[nkd2023]

Seriously. we got all our phones, ports all went through fine. I even got a text you all singed me up for paperless billing, thanks now I will never know my account number if I can't log in. I want to setup up autopay asap and for the life of me this system takes me through all the steps to updated our guest profile, enter a number, then pin code, then zip and then it wants to send an authorization code. Keeps failing, keeps teeling me try again, then I run my limit for the day. 

Simply ridiculous. How hard is this to get a new customer setup on the poral and make it impossible for them to access the account ? All lines are active, I wanna setup auto pay, this is 2023. AT&T has you beat night and day when it comes to ownership and access to the account. I shouldn't have to spend hours on the phone to self serve my account, you should be promoting it and making it easier. 

After 10 years with AT&T. I can tell you I never had to deal with customer service or calls when it came to account management on my end, orders etc. I hope this isn't a circus show when it comes to this. 

[nkd2023 · Accepted solution]

This has been resolved. Apparently the profile Verizon has you create after order is not really active and you have to register again with your phone number and temp password. Got an amazing rep on the phone that solved it for me. Verizon should make this less confusing, may be leave the registration process after people get the phone. 

[vzw_customer_support]

We know how important it is to be able to manage your account, and we're sorry to read you've been having these issues. We will be sending you a private note to better assist you.

~Freddy