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My account changed by agent without my permission
nothappy1313
Newbie
‎11-07-2020 04:28 AM

My Account I was grandfathered in was changed when I called to complain my service was out for 5 days. I want my plan back NOW!!!!!!!!!!!!!!!! Give my my plan back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Re: My account changed by agent without my permission
LawrenceC
Community Manager
Community Manager
‎11-07-2020 08:31 AM

Hi nothappy1313,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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