Everything was going well until my card was compromised, and I had to have a new debit card sent.
I cannot access my account using my email (despite notifications going to that email) or via my zip code (despite Verizon sending information to my home address).
When I try to schedule a call, the application says it's unavailable. It's not my problem Verizon didn't set up my account correctly, particularly when they can communicate with me but I can't communicate with them, and it's certainly not in my responsibility to set in a cue to pay me bill because YOUR account information is correct.
I'm more than annoyed, and I don't see why I don't just cancel the account since Verizon's ability to contact me is correct, as you've have contacted me, but I can't use that information to get into my own account.
Hi Lonergan007, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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