My account was switched by remote control, now Verizon won't switch it back!
seanflakes
Enthusiast - Level 1

Hello, I signed and gave a verbal agreement for a 2 year contract to Verizon FiOS for  triple play bundle.   My price after taxes was supposed to be 114 per month and it was for 04/2015 until 04/2017.  On 6/22/15 Verizon claimed someone in my home upgraded my package via remote control.  It was not me nor my wife.  It is possible it was my 7 year old daughter however I cannot be sure.  This new package will cost me 135 per month approximately.  I called Verizon immediately that night and asked for it to be removed.  I was told my a sales person that it would be.  When I discovered I still had channels I was not supposed to I called back.  I was told that there was no way to remove this package and I would have to pay the new amount.  My monthly charge has now gone up 21 dollars per month which would be a total of 462 for the life of the contract.  All I was offered was a credit of 10 dollars per month.  I did not agree to any of this and feel it is wrong, illegal and unethical.  These remote controls should come with built in locks and be agreed upon by the homeowner!!!!  I am looking at Time Warner right now to see what they can do for me and I will be filing complaints with the BBB, FTC and the NY Attorney General.

Re: My account was switched by remote control, now Verizon won't switch it back!
LawrenceC
Community Manager
Community Manager

Hi seanflakes,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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