Please have this issue escalated.
When I returned to Verizon, I had phone and internet only for $104 per month. Approximately 4 months later, I added cable and DVR. My bill has constantly been going up. It’s now over $200 per month including taxes. I have no movie channels and very few channels at all.
I contacted Verizon a while back to state this bill is no longer within my budget. I had fallen behind and requested an extension. I was told my services would be terminated permanently.
So, I kept the service on and never caught up the payments. My services were disconnected twice. Now, I have discovered that restoral fees have been charged in the amount of $104 each. This is robbery!
of course I contacted representatives to request a better or reduced package. I was told that any changes at all would cause the price to be increased. This is not true as I could return boxes, etc.
VERIZON restarted my contract when I added cable, although they told me they would not. They want me to pay $125 for early termination. They will not allow me to drop cable as the fee for internet only is now $140. This is crazy! Please stop holding me hostage.
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