My horrible nightmare with customer service and Verizon

The past few months have been horrible for me with Verizon.  After my computer got hacked I have to create a new email address and also get a new phone number. I was unable to get these change after repeated phone calls. I got on this forum and I was able to change those.  I try by phone and on the internet to get these changes done, but I did not know my complete account number.  I was able to speak with an expert who help create a pin so I could make the changes. Unfortunately for me I decided to change to new providers: Comcast (Direct TV) for television and Xfinity for Internet. So on July 7, 2020 I call Verizon and terminated my services with them.  I also called my bank to put a hold on my monthly automated payment for July which was scheduled for July 14, 2020.  I managed to arrange to get a printed bill in the mail which give me my complete account number.  I got a bill for $323.21 which included the payment and late fee for July and an early termination fee of $245.00 for cancelling my service with Verizon with some refunds for returning equipment ending being a total of $178.75. I paid the $323.21 over the phone on August 7, 2020.  Now, I found out that they got a payment in August for $144.46, my monthly fee which was on automatic payment from my bank on August 17, 2020.

I reported the lousy service I got from Verizon to the PUC.  I spoke with a representative from the PUC over the phone and reported to him the early termination fee for $245.00. He said report that the assigned investigator.  Since I cancelled my service Verizon should have not charge the $144.46 monthly payment in August 2020.    I would like Verizon to refund the August payment and terminated the automatic payment service. I will be reporting this to the PUC investigator when they call.      

1 Reply
Moderator Emeritus

Hi Albooforever,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.