My overpayment (credit) on my bill not refunded

[NonHumanIntelligence]

We accidentally paid Verizon twice on our bill for our plan. Now we have an overpayment and a big credit on our account.

I want the amount that we overpaid credited back to me to our bank account. It’s been so long after trying nearly everyday to get someone to fix this, that they have already billed me for next month’s bill and have already deducted my account credit. We still have a big credit on our account.

I have tried to make several attempts to be connected with someone at Verizon that can help me with this issue. I want my money back and the customer service people are either unwilling or unable to give it back to me.

I do not want anymore apologies. I just want to get assistance with this issue.

[NonHumanIntelligence · Accepted solution]

I was able to contact the Financial Services Team for Verizon, and they’ve reported to me that my issue is going to be fixed.

Thanks for the effort in trying to get my issue fixed.

[vzw_customer_support]

Hello, we understand the frustration, and we hear you! I am sending you a private message now.

-Jaquetta

[NonHumanIntelligence]

I received a check from Verizon but it was only for less than half the amount. I have opened a new request and am on hold for assistance. The AI for sending messages did not work for me at all and it kept assuming I wanted to make a payment after I clearly told it I wanted a refund for overpayment.

[NonHumanIntelligence · Accepted solution]

I was able to contact the Financial Services Team for Verizon, and they’ve reported to me that my issue is going to be fixed.

Thanks for the effort in trying to get my issue fixed.

[Albrean_VZ · Accepted solution]

You can always get in contact with Financial services by visiting our contact us page.

[bell239]

I think the best ---keep the credit balance to next bill.