I tried to change my password using the forgot password option, because apparently the password I had worked on my mobile app, but NOT on the website. Go figure, broken. So I initiate the reset, and go through the motions, and I get my text message with my temporary password, only, the password isn't there. So now I can't login using the temporary password, cause I don't know what it is. And any attempts to run through the process again does nothing. No texts with new temp password, nothing. I'm effectively locked out of my account with absolutely no way of getting into it
Hi Apollyon156,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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