I have been with Verizon over 20 years, loyally, but after this situation I am starting to see exactly why so many people leave now. I lost my job in March and have been struggling and even had to file bankruptcy to save my house and I've gotten behind on my bill, but even with all this I always managed to get it paid. Not to mention going YEARS with no issues with payment up until this hardship. I finally got a new job offer this morning. I was going to make a promise to pay and take care of the bill with my first paycheck next Friday. The service got cut while I was in HR doing the paperwork. I'm losing my mind and scared because I just got a job after months and now they can't even contact me, and it's a sales job in which my entire livelihood will rest on my phone and connections with clients. I read in the terms that a scheduled payment would would get services back on, so I went in and did what I thought was a scheduled payment for next Friday. But It looks like a promise to pay may be a different thing, I just don't know, but my service wasn't restored. All I wanted to do was speak with an agent to get clarification on this, and see if I was mistaken, and I could fix it to be a scheduled payment for next Friday instead of a promise to pay if that's the case so I can get my service back on and keep the job I just got and keep paying my bill. Instead I got jerked around in circles, auto directed and everything else. No call to the CSR #, Financial Services #, or chat would do anything but fodder me through an automatic system. It makes me sick to think of being loyal to a company for 20 years and to be treated this way because I had a simple question and wanted to see if I made an error and if so how I can get my service back on or if it's even possible, so I can keep my new job. It's clear what y'all think about your customers and it's sad. I know I don't matter to the company, I'm a nobody, but not even to be able to get basic help that is VITAL to me right now is INSANE. I really hope I don't lose this job over this, because if I do I will most certainly never give another dime to a company that treats loyal customers for decades this way.
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