Need Help Resolving Billing Issue
mansha
Newbie

I've been trying to resolve a billing issue for 2 months.  When I was removed from One Bill on Memorial Day weekend, I then received a landline bill stating that I owed the same amount that Wireless was billing me.  I paid that wireless amount to Wireless.  Unfortunately Landline continues to bill me and add late charges.  My landline service has now been cut off.  I've spent the entire afternoon on the phone with representatives from both Landline and Wireless (on two different occassions) and they refuse to listen to my problem.  The Landline representative insists that I owe them this amount while the Wireless representative offers nothing to the conversation.  I've asked to speak to supervisors, which oddly, no one will provide.

I need a representative who is willing to research to discover why Wireless did not share with Landline this money that was due to them.  I am not paying it again.  I will be terminating my Verizon service.  To top it off, the representatives over on the Landline side of the house treated me like I never made the payment and wasn't listening to them, when it was them that were not listening to me.  They spent half of the time talking over me and speaking in a condescending tone.  I need this to be escalated to someone who actually is there to help customers and listen.

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Re: Need Help Resolving Billing Issue
ElizabethS
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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