New customer here as of 9/3/24 seeking resolution to the runaround Verizon is giving my family about applying the as-advertised nurse’s discount to our Fios plan.
My wife, a nurse, is very familiar with using IDme to verify her nursing credentials.
We have now attempted on NINE separate occasions to get the discount applied to our plan.
We have tried four different browsers on a PC, three times on an iPad, and twice on the Verizon app using an iPhone.
The process repeatedly confirms we are eligible for a discount, but will not allow us to access the cart to complete the transaction. Either the spinning indicator spins without completion, or we get a notice to contact Verizon.
We have contacted chat four times phone support twice. Each rep reads through the same unhelpful script: “Clear cookies and cache…I will send instructions how to access the discount…”
NONE of it works. We have sent multiple screen shots about what is going on, and NONE of has has resulted in resolving the issue.
A phone call 9/10/24 ended after 80 minutes with rep stating he believes the problem is that my wife is not the primary account holder (even though he also states that the discount should apply to the household, not the account holderlder). That rep stated that he would fix the problem manually, and that within [phone number removed per the Verizon Terms of Service] hours we would receive a confirmation email confirming the fix. This never happened.
On 9/12/24 a follow-up chat session that lasted 90 minutes ended with a rep named Russ stating that a ticket to resolve the nurse discount billing issue has been entered into the system, that the problem would be resolved within 7-10 days. Again, no fix was applied, and the confirmation email he promised never arrived.
This is a disrespectful waste of our time and money.
Is there a human being from Verizon monitoring these message boards who can apply some common sense here without involving us in further phone support or chat sessions? Someone who can recognize the disrespectful runaround and manually adjust our account to deliver the discount that was promised to us?
We are now one billing cycle behind, and Verizon needs to honor its promised discount and apply it retroactively as well as going forward.
I look forward to the courtesy of your reply.
You would need a Tier 3 escalation for this. I need to see how could I send you there.
Discount codes do not check for names.
Hi TimothyT, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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