I've tried speaking to reps on chat, I've spoken to a couple on the phone, I'm told a supervisor will call me but that hasn't happened. I have a big issue with Verizon not giving me my $30 ACP credit and $20 forward credit on my account for the last 5 months. Now they're telling me my application ID from USAC is expired and to go apply for a new one and that they can't credit me for the last 5 months of service even tho they have record of me calling and giving them all my ACP info back in February. I would like to speak to someone who can actually help me before having to contact the FCC and complain to them. I choose Verizon as my internet provider because you're a big well known established company and I thought you'd have some solid customer service but this has been such a grueling ordeal.
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