I cancelled Verizon Home Protect in June.
In July, the charge for Verizon Home Protect was not removed. After spending far longer than expected trying to navigate the electronic prompts on the customer service phone number and the Verizon chat, I was finally able to reach an agent who confirmed that I did, in fact, cancel Verizon Home Protect and issued a credit for the overcharge and assured me it was resolved.
In August, the charge for Verizon Home Protect returned again! I again spent longer than anyone should trying to break through the electronic sentries to reach a person and chatted with an agent who again issued the credit and again reassured me the issue was resolved.
Now, in September, the charge for Verizon Home Protect is there AGAIN! Again, I fought through the Verizon digital army to reach a human being. This time, again, they issued a credit and assure me the problem is resolved.
Who can I contact at Verizon QUICKLY, without fighting digital prompts, to speak about this customer service failure and recurring billing error? Any other suggestions for dealing with this?
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