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Need email contact from Verizon FIOS agent.
mik99
Newbie
โ€Ž01-12-2015 05:24 AM

Morning,

I am attempting to re-schedule and satisfy a payment arrangement. Live chat refuses to address billing concerns, and the telephone Financial Services representative I spoke to was unacceptably rude.

I see no way to email a representative directly, and so am requesting that one contact me via the email address associated with my Verizon Residential account to discuss my payment arrangement ASAP.

Thanks.

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ElizabethS
Moderator Emeritus
โ€Ž01-12-2015 06:39 AM

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

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mik99
Newbie
In response to ElizabethS
โ€Ž01-13-2015 01:34 AM

Morning,

I appreciate the response. I've yet to receive any contact from a FIOS representative, and certainly hope that happens ASAP before any further action is taken for my account. thanks

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ElizabethS
Moderator Emeritus
In response to mik99
โ€Ž01-13-2015 06:02 AM

It can take two business days.

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