My 2 year agreement was scheduled to end on Feb 2 so I called to renew my services on Jan 1. The representative on the phone reviewed my account and said I could keep my TV and phone the same but upgrade my internet to 300/300 for $2 more per month. I agreed and receieved an estimated bill for ~$208 per month. The new service required a new ONT, wiring and backup system, which occurred on Jan 11. Then when my bill arrived in the mail my price was $238. I called customer serice and reviewed my account and said an error was made on the original quote, it was $30 too low. The error was on Verizon's part but they want me to pay for it. I have placed numerous phone calls asked for my issue to be escalated twice but so for no customer service other than my autopay being hit for the $238 fee. Very poor customer service for a 41 year customer -- it appears only new customers get help. I would like someone from Verizon to investigate what remedy can be performed -- it seems simple to me -- a $30 per month credit for the 24 month period so my bill matches your estimate. I look forward to hearing from you. thanks,
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