Need to Speak to a SUPERVISOR

[IRC2]

I would like to speak to a SUPERVISOR or MANAGER .  

How do I reach a SUPERVISOR or MANAGER.

[IRC2]

What a horrible mess. No wonder the cost of my phone is so expensive.  I would like to speak with a supervisor.

[LawrenceC]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[k2graphics]

Verizon is awful + I'll try anything once, so awhile back I tried the online forum. All I got was a canned response (not even sent to my email, just online) of superfluous lip-service. I get the impression that the people who're responsible for answering these posts are playing a numbers game and are self-serving + ineffective.

Yesterday I called Verizon regarding a complex billing issue. For the 2nd time in a month, the rep promised to contact the person of record (AND for the 1st time their supervisor) who'd be able to resolve it. She said that someone should certainly contact me today about it. Guess what -- nobody did! AARRRRRRRGH !!!

There's a very interesting book out called Captive Audience (by Susan Crawford) that discusses the sad state of affairs.

[armond_in_nj1]

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@k2graphics wrote:

... I get the impression that the people who're responsible for answering these posts are playing a numbers game and are self-serving + ineffective ...

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I'm going to respond using standard size fonts,  Hope that's OK.

As far as I've been able to determine, there are no "people who're responsible for answering these posts" as such.  These forums are specifically designed to allow users to interact with other users and share experiences and solutions.  This is called "peer-to-peer" style.

In addition there are several moderators who help out and keep an eye on things, maintain the flow of information, and direct inquiries to more effective locations.  Also there are VZ support employees who help with issues that another user cannot address, because such issues require contact directly with Verizon Communications.

Therefore if you need to address an issue that can only be handled by the company or one of its employees, you should perhaps start there rather than posting to these forums.

Good luck and I hope you get the hang of things soon.

[k2graphics]

Thanks for your feedback. Unfortunately, I'd tried these forums at the suggestion of those Verizon professionals.

IMHO, when there's a complex issue (not necessarily technical), many of them just want to "pass the buck" rather than refer to someone who can truly help. They're glad to help when the resolution is simple.

Monday I called Verizon and the rep said she'd send emails + that someone should contact me on Tuesday. Now it's Thursday + the only person who called me was someone taking a survey on how well Verizon "solved" my problem. 

[KaLin]

K2graphics,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".  You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information.  This should be checked on a frequent basis  as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[k2graphics]

Nearly a week ago I requested that a supervisor/manager telephone me + a forum representative implied that she would reach out to other departments + that I'd get a call. Has not happened.

I'd rather speak to someone than go through the web right now. Please ensure that happens soon!

[ElizabethS]

Hello k2graphics

No one here can assist you with any contact you have had with Verizon outside of the escalation process that was provided by your private support case.  You will need to contact whoever you spoke with, directly

[k2graphics]

Elizabeth,

This is so tiring. Please have someone in management phone me.

OK?

Thanks.

[ElizabethS]

I can't do that. Moderators only work with the forum itself. We do not have access to internal phone numbers.  The best we could offer is to re-open your private support case.

[k2graphics]

Yes, please reopen. But in the meantime, please try to have someone with authority contact me, preferably by phone. Please email me with specifics as to what you can do to help me in addition to reopening this.

THank you.

[k2graphics]

And, please clarify what you meant by what you're able to do because I'm confused. 

And yet another billing due date is fast approaching without my issue being addressed.

Thank you + have a good holiday.

[KaLin]

We have reopened your support case.

Please follow the instructions you were given in the 7th post of this thread to access your support case and interact with the support agents.  They will not see your posts here on the public board.

[Verizon_Support]

k2graphics,

We have closed your case out once again due to no response. Feel free to make a new post anytime you need our help.

- Jose_VZ

[k2graphics]

Having someone in management contact me by phone is the least you could do after a forum rep promising me that would happen a week ago.

[Verizon_Support]

Hello k2graphics,

We didn't hear from you via the private support case and we are closing it due to no response. Let us know if you still need help,

Thanks,

Rachel_VZ

[LawrenceC]

Moved to a separate topic for greater exposure

[sammywright]

Depending on the issue that you are needing to speak to somone about. If its billing just call in and get someone in billing. The only thing they can say is sure however if the agent is right about the issue the mgr will tell you the same thing that the first person you talked to will say.

[Lauram11]

Please help me I am disabled I have been in the hospital al iott I am a long time customer i get paid on Sept 1 that's when I can pay other international charity place is also paying I was told me Williams's is reviewing my account to  shut me off I cannot afford to give verizo n fifty dollars i have nurses that visit with me if they can't talk to me they don't come to help me I don't want to put my health at risk why would verizo n want to do that can you please help me thank you very much Laura mart z {edited for privacy}

[LawrenceC]

Hi Lauram1,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.