Need to Unlink Verizon One ID (Mobile/Fios)

Spent 2.5 hours being transferred around customer service. All I need is to unenroll a inactive Fios account that an agent incorrectly put to the wrong address and link my Verizon account to the new Fios account.

7 AGENTS and not one single one knew how to do this..

Re: Need to Unlink Verizon One ID (Mobile/Fios)

Hi Mirinjesse,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.