Never Received Credit from VEC Agent
sml5116
Newbie

I am writing to see if I can resolve this issue with my account. When I moved into a new building this past December (2016), I was promised a credit to my account for set-up of my FiOS account. I chose this service over Xfinity becuase of the incentive for no setup fee. I never received a credit for my account, and I have since paid the almost $100 setup fee even though it put me behind on payments. I have emails with the VEC agent dating back to December 27, 2016 with subsequent reminders from my end each month since. I am incredibly frusrtated with this agent's lack of responsiveness, and it has soured my experience with FiOS to date.

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Re: Never Received Credit from VEC Agent
MrMatthew1
Contributor - Level 1

Hi sml5116,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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