Never received $200.00 Visa Prepaid card

I applied for my $200.00 Verizon prepaid gift card on 11/26/19 and the status is showing it was mailed by USPS priority mail on 12/01/19. Today is the 16th of December and I haven't received it yet. I called Verizon on the 10th, after talking to several people because they couldn't find any trace of my reward, I was finally told that my information was there and I would receive it by December 15th...As of 10:05 pm EST, my card has not arrived.

Re: Never received $200.00 Visa Prepaid card
Moderator Emeritus
Hi cpatriotfan,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.