Never received $300 gift card
kh7771
Enthusiast - Level 1

I signed up for the FiOS Triple Play bundle back in September and haven't received my post card for the $300 gift card I was promised. I called Verizon support today and told I was receiving a lower price instead of the gift card.

However, looking back at the promotion, it stated I could get the bundle at the price I signed up for ($79.99/mo.) AND the gift card.  The "cheaper price" I received was for signing up for a 2-year contract, NOT in leui of the gift card.

I also don't have a DVR, so there's no way I took a DVR package in leui of the gift card.

Can someone please resolve this issue for me?

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Re: Never received $300 gift card
LawrenceC
Moderator Emeritus

Hi kh777,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Never received $300 gift card
Verizon_Support
Customer Service Rep

kh777,

We have closed your private support thread, due to you no longer responding. Feel free to make a new post anytime you need our help.

- Jose_VZ

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