I really need to have this matter escalated to a Verizon agent, please.
I have had numerous e-mail and telephone exchanges with other Verizon employees. The last of these (dated February 5, 2014) resulted in an e-mail from Verizon promising to send the card. This e-mail message can be provided upon request.
There has been no contact from Verizon since sending this message. Needless to say I have not received the debit card, which was part of the advertised package that i responded to online.
Verizon needs to live up to the terms of it's agreement with me, or release me from the terms of the contract so that i may discontinue not only the bundled phone, internet and cable, but 2 cell phones as well.
Clearly Verizon stands to lose significantly more than $300 if t does not honor the terms of it's agreement with me.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thank you,
Anthony
Anthony - I will have resolution when Verizon fulfils i's contractual obligations to me and sends the Visa gift card. In the meantime, I would request that the status of this case be changed to open, until final resolution.
Did you ever receive your pre-paid Visa debit card?
No, I haven't received it.
Wondering if Verizon requires "Online" sign-up to qualify
for rebate card; continue to receive advertising flyers with
$250 Visa prepaid card offer captioned "ONLINE OFFER ONLY"
I received regular mail solicitations from Verizon containing the $300 gift card offer - sometimes several in one week. I signed up online for the identical offer from the mailings. Apparently it was what the company was offering at that particular time.
And, in case you're going to ask, no I have not yet received the gift card, despite repeated assurances that it would be forthcoming.
I will not wait much longer before pulling the plug on all my verizon services.
Hello,
We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thanks,
-Amanda_M
I signed up to Verizon Fios back in 12-6-13. I did it online which it had the $300 prepaid visa card. It had to be done before 12-8-13 which I did. I finished my order with a representative over the phone which at the end of the conversation told me I would be getting the Visa too. I called last week to inquire about it they said It doesn't show in my plan which I clearly remember it did. This is a scam I asked how much would it take to cancel my contract and they said $200. In a way I'm really thinking canceling Verizon Fios. The only reason is that they can't keep their word. Very dissapointed customer.
I am having this same issue. I have spoken to over 10 agents on the phone wasting over 7 hours of my time, each giving me a different number to call. When I call the new number, this agent then sends me to another. 3 agents have told me my conflict had been resolved, but refused to email me confirmation so that I could have it in writing. Each time, the next agent I spoke to told me that they were "investigating". I cannot keep wasting my time on the phone with Verizon getting put on a wild goose chase. Please escalate this to a supervisor who can solve this.
And to anyone looking at signing on with Verizon due to this promotion and commiting yourself to 2 years of service, I suggest you look to a different provider; I sure wish I had gone with Comcast!
Hi prepaidvisa,
Sorry you are having difficulty with your gift card. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
No one has reached out to me yet. Yesterday a customer service rep who I was talking to via your online chat system ended our chat prematurely when I simply asked for confirmation that my request was being processed. She continually instructed me to call a number that could not help me at all.
Why does Verizon avoid this issue? You offered a $300 prepaid Visa card for signing up for triple play, why can't you just honor that offer without making me jump through hoops?
You should receive a reply within 48 hours.
You didn't answer my second question. Why does Verizon make me jump through hoops to get a reward offer you made? Why make the offer if you don't want to honor it? Clearly I'm not the first person to have this issue.
In my many calls and chats with representatives, I've suggested that this could simply be resolved by crediting my account $300 and forgetting about the card. To me, that seems perfectly valid.
Right now, my reward is already over 100 days late. If I was 100 days late paying my account, my services would probably have been shut off and my $173 bill would probably be over $1000 with interest and late fees. Is Verizon going to compensate me in addition to the prepaid card that I have had to fight so hard for? That only seems reasonable.
...still waiting for a reply over 48 hours later. Wondering what it will take to get this card.
Been waiting over 3 days now since first posting on this forum (which was by far not my first contact with Verizon support). I was told to expect a call, email or private message within 48 hours. I've received nothing. C'mon Verizon!
Thank you Chester for getting in contact with me and resolving my issues!
Note to other people with this problem, do not bother contacting customer service over the phone. Post in this thread or a similar one and your problems magically get solved.
Start a new topic or ask questions in the open forum.
