Never received $50 Amazon gift card

This was part of the promotional deal that hooked me into FIOS. I signed up. in Dec 2018. However, a little more than a year in now, I have not received any indication of getting the $50 Amazon gift card. I see from the forum I'm not the only one. Please help me by rectifying this error.

Re: Never received $50 Amazon gift card
Moderator Emeritus

Hi andrewhschwartz,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.